FAQ

HOW DO I APPLY MY CERTIFIED ORGANIC TAN?

Please refer to the directions for each product on the product page.

WHAT IS THE DIFFERENCE BETWEEN YOUR CERTIFIED ORGANIC SELF-TANNERS?

Winter Skin is recommended for fair to medium skin tones. It is a gradual tanning moisturiser that builds with applications to create your desired glow. It is also to help extend the life of your spray tan.

Invisible Tan is recommended for medium to olive skin tones. It is an express self tanning cream that applies like your moisturiser and develops in 8 hours for a beautiful honey bronze glow.

Cacao Tanning Mousse is suitable for all skin tones. It is an express lightweight mousse that applies easily and evenly. You can shower 1-4+ hours after application depending on your desired depth of tan. It delivers a luxurious deep earthy bronze tone.

Hempitan Body Tan Water is suitable for all skin tones. It is a certified organic Express 1 hour application Body Tanning Water that delivers a dark long lasting tan. It contains Hemp Seed Extract that is known for its phenomenal skin moisturising properties for your longest lasting tan yet.

HOW DO I APPLY MY CERTIFIED ORGANIC TAN TO GET BEST RESULTS?

Check out our Guide to Your Organic Tan page, which outlines all the steps you should take before, during and after the tanning process. It also features plenty of handy tips on how to apply the products and how to prolong your tan. Please refer to the directions for each product on our product page.

HOW DO I APPLY FACE TAN WATER TO GET THE BEST RESULTS?
  • For best results we recommend you apply Face Tan Water to fresh clean dry skin just like a toner. That’s where it fits into your routine. Apply 2 -3 times per week for a radiant glow.
  • Use a few days in a row to build up your desired colour then we find 2 -3 times per week is enough to maintain it amongst your usual skincare routine.
  • Exfoliate at least 24 hours before applying Face Tan Water, you only need to exfoliate once a week as our organic self-tans do need a certain amount of dead skin cells to adhere to and any more you’re just removing fresh healthy skin.
  • Just use your fingers to apply as we find a cotton pad can soak up all the liquid. It contains nothing synthetic or artificial so it won’t stain your hands. No nasty dyes.  (we couldn’t be certified organic if it did).
  • Make sure you’re applying enough product about at least a teaspoon per application to see a thin liquid layer on your skin.
  • Think of it as your toner, that’s where it fits in to your routine, wait for it to dry before applying any moisturisers. Use instead of toner. as using another toner straight over it will wipe it straight off.
  • Use a soap free and sls free cleansers as they are known to strips tans.

 

WHAT ORDER DO YOU USE THE SKINCARE AND HOW DOES FACE TAN WATER FIT IN?

We recommend only using the Super Acai Exfoliator once or twice a week and the day before you use Face Tan Water for the first time and use Face Compost once a week. But for the others here’s how we recommend you use them for best results..

  1. Use Super Citrus cleanser daily morning and/or night.
  2. Use Face Tan Water next just like a toner onto dry skin. Apply 24 hours after using Super Acai exfoliator or Face Compost Mask. Use a few days in a row to build up to your desired colour and then 2 – 3 times per week to keep the same lovely glow (see our website for more tips/directions for this one)
  3. Wait for Face Tan Water to dry well.
  4. Spray one mist of SUPER FRUIT TONER directly onto clean, dry skin morning and/or night after cleansing to face, neck and beyond. Let it dry before applying any other products. TIP: Or spray on top of makeup to set and refresh during the day.
  5. Apply a few dots about the size of a grain of rice  of EYE COMPOST to each eye contour morning and/or night and massage in.
  6. Next is Super Fruit Hydrator daily morning and/or night, just make sure you wait until Face tan Water is dry before apply so as not to dilute the effect.
  7. Last use Glory Oil daily morning and/or night.

 

HOW LONG WILL MY TAN LAST?

Your tan should last between 7-10 days depending on how you look after it. We recommend moisturising daily to prolong your tan and the use of Winter Skin is recommended to both moisturise and enhance your tan for longer.

CAN I SWIM IN MY TAN?

Of course! Please be aware that chlorine, other chemicals and heating used in some swimming pools may decrease the life of your tan.

CAN I PROLONG MY TAN?

Yes, though it depends on skin types and tones when gauging how often you’ll need to reapply. We generally find that 1 application can last up to 10 days.

WHERE CAN I BUY ECO BY SONYA?

You can purchase via the “SHOP” page of this website.

CAN I USE MORE THAN ONE COUPON CODE OFFER?

All coupon codes are valid for 1 use per individual purchase at any given time, unless specified otherwise.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept payment by Credit Card and Paypal.

WHO ARE YOU CERTIFIED BY?

Our organic ingredients are certified by The Organic Food Chain (OFC) under the Australian government’s organic and bio dynamic standards. Australian certifiers have the highest and strictest standards in the world – allowing no GMO or synthetics when certifying a product.

We are also Certified Toxic Free by Safe Cosmetics Australia.

ARE YOU VEGAN FRIENDLY?

Yes! Our tanning and body care range is 100% vegan friendly.

DO YOU TEST YOUR PRODUCTS ON ANIMALS?

No way! We are Choose Cruelty Free & Licensed by PETA to guarantee that our products and ingredients have never been tested on animals.

ARE YOUR PRODUCTS GLUTEN FREE?

Yes! All our products are gluten free. The wheat in our professional solutions is naturally gluten free as it is a derivative of wheat and does not contain the gluten protein.

IS IT SAFE TO USE YOUR PRODUCTS DURING PREGNANCY?

Even when using Certified Organic products we always recommend consulting a GP/ health care professional when pregnant, as every person and every pregnancy journey is different. Our range is made with only organic and natural ingredients that are certified by the OFC, accredited Toxic Free by Safe Cosmetics Australia and loved by many expectant and new mums. We recommend a 24 hour patch test before application.

WHAT IS THE EXPIRY OF PRODUCTS?

Our tanning and body care range have an expiry of one year after opening.

DO YOU DO SAMPLES OF PRODUCTS?

No, we don’t. We strive to keep our production as environmentally friendly as possible and don’t believe that samples align with this philosophy. All our stockist have full-sized testers in store in order to sample products or patch test prior to purchasing. Find your closest Eco By Sonya retailer by emailing global@ecotan.com.au.

Returns Policy

Within the ACCC Consumer guarantee guidelines, we are happy to offer a store credit on items that are returned to us unopened and unused, provided we are notified within 14 days of receipt and the item is returned.

If in the rare event an item arrives broken or faulty, take an immediate photo and email us within 14 days of receipt to onlineorders@ecotan.com.au.  We will then guide you through the returns process.

We do not accept returns on our Professional Solutions unless they fall within the ACCC Consumer guarantee.

Please see conditions of ‘shipping & returns’ for further information.

HOW LONG WILL IT TAKE FOR MY PRODUCT TO GET TO ME?

Deliveries take between 5-7 business days

I HAVE SENT AN EMAIL BUT HAVE NOT RECEIVED A REPLY?

We endeavour to get to your emails within 48hrs business hours. We never leave any email unturned so don’t panic we will get back to you 🙂