Shipping policy

SHIPPING FEES

We have a flat rate of €10 shipping for all European orders under €40.

For orders of €40 or more, we offer FREE standard shipping for all online orders delivered to destinations in Europe (exclusive of any other offers or discounts).

Please note that Eco Tan does not currently ship to the following countries in and around Europe: Russia, Sri Lanka, Ukraine, Belarus, Spain, Turkey, Malaysia, Indonesia, and China. 

Due to customs regulations we are currently unable to ship any Hempitan to Singapore or Thailand.

 

DELIVERY TIMES

We endeavour to dispatch orders from our warehouse within 1-2 business days, however during public holiday periods and sales this may take longer. Once your goodies are dispatched and on their way to you, you will receive a shipping notification via email

All European orders are sent via DHL Express Courier and are anticipated to be delivered between 5-10 business days after order is dispatched (depending on current customs clearance impacts).

Some orders may be held by customs for checking, which could result in extended delivery times.

All parcels sent must be signed for. Eco By Sonya Driver accept no responsibility for lost or missing orders if you have given permission for the parcel to be left unattended without being signed for.

Please ensure to collect your order from the designated Post Office or Collection Depot within the provided timeframe to avoid parcels being returned to us as additional shipping costs may occur.

Please note we are unable to ship to Parcel Lockers and PO box addresses in Europe.

Please note: Due to the customs in Spain and Turkey we are unable to ship Orders Directly, however for any orders please contact global@ecotan.com.au

 

LIMITS

Please note we have a maximum limit of 10 of the same product allowed in any one transaction online. Any more than this will be flagged with our online team. Should you require more than this quantity please contact our Customer Service team at hello@ecobysonyadriver.eu.

 

FREQUENTLY ASKED QUESTIONS:

For more FAQs, click here.

• My item arrived broken or faulty.

For items that arrive broken or damaged, take an immediate photograph of how they arrived in the original packaging and go to the Returns and Refunds Form and we will guide you through the returns process. For any items that arrive broken or faulty we will provide a store credit or replacement if we are notified within 21 days of receipt. Please do not dispose of the item until we have had the chance to chat with you.

• What happens if I am unhappy with the product I purchase or I changed my mind?

We want you to be completely happy with your purchase so, should you wish to return an item that you’ve purchased, please fill the Returns and Refund Form within 21 days of receiving your product. You will need to ship* us back the item, unopened and unused, within 21 days of receiving your product and within 7 days of contacting us, and a store credit (in the form of a Gift Voucher) will be issued to you once we have received the items and inspected them. The store credit can be used for online purchase only. Please be advised that proof of purchase must be provided.

*Shipping costs will not be refunded by Eco by Sonya Driver. We recommend that you return items using a trackable postage method. Eco by Sonya Driver will not be held liable for parcels lost in transit.

• I have been sent the wrong item.

If for any reason you have been sent the wrong item, take an immediate photograph of your order as it arrived and please fill the Returns and Refund Form. Contact us within 7 days of receiving your order.

• What is the policy for returning items purchased in store?

Products purchased through a stockist may be returned us by filling the Returns and Refund Form. We strongly recommend you keep your receipt.

• What if I enter the wrong delivery address or order details/products?

In the event you have incorrectly entered information please reach out hello@ecobysonyadriver.eu to update information or cancel an order. As all orders and shipping labels are automated we can not guarantee that our online orders team will be able to intercept the order prior to it being dispatched.

Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.

Eco by Sonya Driver will not be held responsible for incorrect details entered at the time of ordering online, including an incorrect delivery address.